Education of the general public is a high priority at Thompson Fire and Emergency Services. We believe that through education we preserve lives and property and lessen the impact on the environment.
We educate the public with a number of tools:
- Sparky the dog, our mascot to teach about fire safety to kids;
- Various videos and pamphlets for people of all ages;
- Fire Hall tours for all age groups;
- Youth fire stop program, providing education about the physical and legal consequences of playing with and starting fires.
If you would like more information on any of any of our education programs, please call our General Inquiries line at 677-7916 during regular business hours.
What to expect when you call our emergency line:
When you call the Thompson Fire & Emergency Services (TFES) emergency line at 677-7911 the dispatcher will always ask the following four questions:
- Fire and Ambulance, what is the address of your emergency?
- What’s the telephone number you are calling from?
- What is your name?
- What’s the problem? Tell me exactly what happened.
In addition to asking questions, in serious medical emergencies, our dispatchers are trained to provide pre-arrival instructions. Thompson Fire & Emergency Services dispatchers are trained to instruct callers on how to do CPR, maintain airways, deliver a child, control serious bleeding, and provide instructions for choking victims.
TFES dispatchers will then move onto more specific information regarding the patient and their condition. Please remember that HELP IS ON THE WAY, even while you are answering questions for the dispatcher. Getting detailed information from the caller about the condition of the patient is critical, and allows our dispatchers to give our responding paramedics more accurate information.