2015 Water Treatment Plant Presentation
2014 Vale - City of Thompson Annual Water Systems Report
FAQ - Water Treatment Plant
|Year||Flat Rate||Water Rate (cubic cm)||Sewer Rate (cubic cm)||Special Levy (Annual)|
Thompson's water and sewer infrastructure is at a time of transition. For most of Thompson's history, water was provided for free to residents by INCO/Vale Canada, who owned the water treatment plant. In 2010, the ownership of the plant began to be transferred to the City of Thompson, and a water utility rate was charged for the first time.
As people start to pay for water, they use less water to save money, but the cost of operating the plant doesn't change proportionally to the amount of water people use. Therefore, the less water that people use, the higher the cost per cubic meter. Thompson's utility base continues to undergo that correction.
Bills can be paid by cash, cheque, or debit at City Hall's front desk, or by mail. You can also visit City Hall to pay through pre-authorized debit transfers on the fifteenth of every month.
You can also set up an electronic funds transfer through your bank, or send us an e-transfer set up using the following information:
- Add a new contact or payee using the email "email@example.com”.
- Be sure to select "Notify Contact by E-Mail” (or otherwise ensure your payment notification will be sent by email).
- Under "Messages”:
- For tax and utility payments, include your name and account number
- For all other accounts, include your name and invoice number associated with the payment.
- The answer for your security question should always be "Thompson".
NEW ACCOUNTS/MOVING IN OR OUT?
If you are moving, call us at 204-677-7950 and let us know the date you will be moving. We do final readings every Friday.
If you are moving in, we will ask that you fill in the Residential Customer Information Form and drop if off at City Hall or fax it to us at 204-677-7936. You can download the form here.
If you are moving we require a forwarding address.
If a tenant is is responsible for water as part of your rental agreement, landlords must ensure that the tenant completes the Residential Customer Information Form and drops it off at City Hall. You can download the form here.
During the winter months, the City of Thompson offers a rebate to properties that must run their water to keep their lines from freezing (mainly homes located in the Burntwood Trailer Court). The rebate applies to the quarters of October 1 - December 31st and January 1 – March 31st. The rebates are based on your average for the months of April 1- September 30th. Running your water after March 31st will affect your rebate.
The Bleeder Rebate must be pre-approved and no rebate will be applied to the City of Thompson prior to receiving the application.
To register for the Bleeder Rebate please send a letter, including name, address, contact number and reason for the request to:
226 Mystery Lake Road
Thompson, MB R8N 1S6
email at firstname.lastname@example.org
Make sure you are not running any water. Shine a flashlight on your meter (the meter will look blank until you do this). There are three screens which will come up: the one you are looking for will be the reading. Initially it will be the third screen, then the screens will alternate between rate and reading. If the numbers are changing, water is running.
If the meter shows a faucet symbol with a drip, this means it detects a leak. If the icon is flashing, the leak is intermittent. If it is not flashing, it is continuous.
The majority of the leaks have been leaky toilets. To check you toilet follow the instructions below.
- Pour several drops of food colouring into the tank of your toilet;
- Do not flush for 20- 30 minutes
- Look at your toilet bowl if the water has changed colour your toilet is leaking
The City does not provide a “rebate” or “relief” for leaks. Property owners are 100% responsible for ensuring that plumbing and fixtures are in good working order.
The special service levy covers the cost of the repair to any water break more than 1 meter from the structure. The levy will cover the cost of:
- Repairing the water, sewer or storm service lines
- Backfilling the hole and leveling/seeding the ground
- Replacing any public sidewalk and roads.
The owner will remain responsible for internal plumbing/ fixtures, repairs/replacement of private sidewalks, driveways, trees, decorative landscaping, shrubs or structures (including decks). All breaks less than 1 meter from the structure are considered part of the structure, and remain the responsibility of the homeowner.
The special service includes residential properties and class 40 institutional properties with a one-inch water line or less. Commercial, rental complexes, apartment buildings and un-serviced vacant lots are excluded.
The levy will be calculating using the prior year’s actual expense plus a 2% inflationary factor. It is estimated that there are 3,240 properties within the City of Thompson that will be included in the levy. This means the levy fluctuates up and down.
Why is the levy useful?
The average service break repair costs roughly $6000 to repair, and can cost up to $15, 000 depending on the complexity of excavation and repair work. The service levy helps reduce the risk of aging infrastructure to an individual homeowner by distributing the cost of repairs across the entire community.
The city provides full-service service break repairs, and the levy simplifies the repair process. Unlike private insurance, it also does not go up and down based on your personal claim history. Repairs within the levy parameters will also never be denied coverage.